To confirm your booking, a deposit of 20% of the total amount is required (based on the planned number of participants).

In the event of cancellation by us (Cinco Lunas), the full deposit will be refunded.

If the event is cancelled due to force majeure (e.g. Covid-related regulations or similar unforeseen circumstances), the deposit will be held as a credit for a rescheduled retreat within 12 months.

If the cancellation is made by you (the customer), the following cancellation fees apply, calculated based on the planned number of participants:

• Up to 6 months before the start of the event:
  Cancellation is free of charge and the deposit will be fully refunded
• Between 6 months and 1 month before the start of the event:
  A 20% cancellation fee applies. The deposit will be retained as the cancellation fee.
• Between 30 days and 15 days before the event:
  A 50% cancellation fee applies. The customer is required to pay 50% of the venue rental.
• Within 14 days before the start of the event:
  A 100% cancellation fee applies. The customer is required to pay the full venue rental.

To confirm your reservation we require a deposit of 20% of the total price of your reservation.

If canceled up to 15 days before arrival, the deposit will be refunded. In the event of cancellations within 14 days before arrival, the deposit will be charged as a cancellation fee.